Privacy Policy
Your privacy matters to us at PlainNodeAxis
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you voluntarily share. This may include your name, business name, email, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders, though processed securely via our payment partners.
For our corporate clients, we may collect additional business details such as company registration, preferred delivery times, and budget needs to tailor our service.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your specifications, and communicating about your service needs.
We also use information to enhance our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
PlainNodeAxis respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the protection of your personal information as a priority and implement suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Protective encryption is applied to sensitive data transmissions to safeguard information during exchanges between your browser and our systems.
Limited Access
Only authorized personnel who require information to provide services may access customer data.
While we employ strong security measures, no method of transmitting data over the Internet is completely secure. We continuously enhance our security practices to guard against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after last service interaction
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings through your browser preferences. However, turning off certain cookies may affect how the website functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only PlainNodeAxis and our website. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit through links on our site.
Policy Revisions
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When notable changes occur, we will update the "Last Modified" date at the top of this policy.
Please review this policy periodically to stay informed about how we safeguard your privacy.
Privacy Inquiries
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Privacy Contacts
PlainNodeAxis Privacy Group
Floral Court, 43 High Street, London
London, United Kingdom SW1A 1AA
Email address: [email protected]
Phone number: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within 5 business days.